Pre-launch legal information: registered-office, CIN and grievance-officer details are not yet configured. They must be completed and these policies reviewed by qualified Indian legal and tax advisers before live commercial payments are enabled.

Account Deactivation

How to deactivate an account while legally required transaction records remain protected.

1. How to deactivate

In either Android app, open Profile → Deactivate account and confirm. You may also email support from the registered email address if the app cannot be accessed. For security, PharmaDeal may ask you to verify account ownership.

2. Immediate effect

Deactivation revokes active API tokens, signs the app out and blocks normal access. Manufacturer products are archived from the active marketplace. Deactivation is not a way to avoid an accepted order, offline payment, refund, compliance request, investigation or other accrued obligation.

3. What remains

PharmaDeal preserves orders, line items, invoices, gateway payment and refund references, Premium transactions, support and audit records, and other data required by pharmaceutical, tax, corporate, fraud-prevention or dispute-resolution obligations. These records are protected from ordinary public access and are not deleted merely because an account is deactivated.

4. Erasure and correction requests

You may separately request deletion or correction of eligible personal information by contacting support. State the account email, role and request; do not send a password or payment credential. We will verify the request and explain any information that must be retained or cannot be altered because it forms part of a legal transaction or audit record.

5. Device data and notifications

After deactivation, uninstalling the app removes ordinary app data from the device, while the operating system or secure storage may control residual encrypted entries and backups. Push identity is logged out during normal deactivation. You may also revoke notification permission in Android settings.

6. Reactivation

Reactivation is not automatic. You may contact support, and PharmaDeal may require renewed licence, business and security checks before restoring access. A rejected or suspended account is not entitled to reactivation.