Pre-launch legal information: registered-office, CIN and grievance-officer details are not yet configured. They must be completed and these policies reviewed by qualified Indian legal and tax advisers before live commercial payments are enabled.

Commission Policy

How PharmaDeal holds, earns, and refunds the 2% booking commission.

1. Rate and calculation

PharmaDeal’s booking commission is 2% of the product subtotal for each manufacturer-specific order. It is not calculated on the delivery charge. The amount shown by the server at checkout controls; the client app cannot choose the commission amount.

2. Separate orders and payments

If a cart contains multiple manufacturers, PharmaDeal creates one order and one commission payment per manufacturer. Each has its own reservation expiry, gateway order ID, payment verification, fulfilment and refund status. Success or failure of one payment does not fabricate success for another.

3. Commission lifecycle

1. Pending: stock is reserved while payment is awaited.
2. Held: Razorpay has captured and PharmaDeal has verified the payment for the exact order and amount.
3. Earned: delivery is recorded for the order.
4. Refund pending/refunded/refund failed: an eligible closed order is being reconciled through Razorpay.

PharmaDeal does not allow an administrator to fabricate gateway success. Reconciliation relies on signed payment data, gateway records and idempotent webhook processing.

4. Refund of commission

The full commission for an affected order is refunded when the order is rejected, cancelled while eligible, paid after closure/expiry, or otherwise approved under the Cancellation & Refund Policy. Partial product settlements or offline disputes do not automatically change the gateway commission unless PharmaDeal approves a corresponding remedy or law requires it.

5. Manufacturer balance

The manufacturer receives or collects directly/offline 98% of product subtotal plus delivery charges. PharmaDeal is not the escrow holder, payment collector or settlement guarantor for that balance in this release. Both parties must keep lawful invoices and proof of payment and resolve applicable TDS, GST, credit notes and product-sale taxes with their advisers.

6. Taxes and records

The displayed commission rate describes the Platform charge. Any tax that must legally be charged on the Platform service should be separately disclosed in the applicable invoice or receipt before collection. Users are responsible for their own tax treatment, withholding and reporting. This policy is operational information, not tax advice.

7. Changes

A future commission-rate change will apply prospectively and be disclosed before a new order is placed. It will not retroactively alter an already-created order unless required to correct an evident calculation error or comply with law.